11:51 PM
Kushal Khare
There are many reasons that Internet Explorer could be encountering this issue. Some examples are connectivity to your ISP, a firewall blocking your connection, or your networking device not functioning properly. Here are some things that you can try:
Method 1: Run the Network Diagnostics tool in Internet Explorer:-
1. Start Internet Explorer, and then try to access the Web page that is displaying the error message.
2. On the page that displays an Internet Explorer error message, click the Diagnose Connection Problems link. The Network Diagnostics tool will run. When the tool has finished running, it will report one of the following results:
It was unable to find a problem.
It has detected a problem. Additionally, the tool will provide guidance about the next steps to take to troubleshoot the problem.
3. Click IP Address, and note the IP Address. You may need it for future troubleshooting.
4. Follow the steps in the Network Diagnostics tool to fix any connection problems.
5. Start Internet Explorer.
If you receive the same error message, go to the next method.
Method 2: Reset the modem or the router:-
1. Disconnect the cable that connects the computer to the modem.
2. Turn off the modem and the router.
Note: If the modem or the router does not have a power switch, disconnect the power to the modem or to the router.
3. Restart the computer.
4. After your computer has restarted, turn on the modem or the router, connect the cable from the computer to the modem or the router, and restart the computer.
5. Make sure that all network cables are securely connected.
6. Start Internet Explorer.
If you receive the same error message, go to the next method.
Method 3: Use the Delete Browsing History feature:-
If resetting the modem or the router did not resolve the problem, deleting your browsing history might help. Follow these steps to remove your temporary Internet files, history, and form data:
1. Start Internet Explorer.
2. Click the Safety button, and then click Delete Browsing History.
3. Select the check box next to each category of information you want to delete.
4. Select the Preserve Favorites website data check box if you do not want to delete the cookies and files associated with websites in your Favorites list.
5. Click Delete. (This could take awhile if you have a lot of files and history.)
6. Close Internet Explorer, start Internet Explorer again, and then try to access the Web page.
If you receive the same error message, go to the next method.
Method 4: Use the Internet Explorer (No Add-ons) mode :-
1. To do this, click Start, point to All Programs, point to Accessories, point to System Tools, and then click Internet Explorer (No Add-ons).
If this resolves the issue, follow these steps to isolate the browser add-on that is causing the issue:
Click Tools, and then click Internet Options.
Click the Programs tab, and then click Manage add-ons.
Click an add-on in the Name list, and then click Disable.
Repeat step 3 until you identify the add-on that is causing the issue.
If the methods above did not resolve your issue, you can try advanced troubleshooting methods. For advanced troubleshooting, see You receive an error message in Internet Explorer: "Internet Explorer cannot display the webpage". (http://support.microsoft.com/kb/956196)
Method 1: Run the Network Diagnostics tool in Internet Explorer:-
1. Start Internet Explorer, and then try to access the Web page that is displaying the error message.
2. On the page that displays an Internet Explorer error message, click the Diagnose Connection Problems link. The Network Diagnostics tool will run. When the tool has finished running, it will report one of the following results:
It was unable to find a problem.
It has detected a problem. Additionally, the tool will provide guidance about the next steps to take to troubleshoot the problem.
3. Click IP Address, and note the IP Address. You may need it for future troubleshooting.
4. Follow the steps in the Network Diagnostics tool to fix any connection problems.
5. Start Internet Explorer.
If you receive the same error message, go to the next method.
Method 2: Reset the modem or the router:-
1. Disconnect the cable that connects the computer to the modem.
2. Turn off the modem and the router.
Note: If the modem or the router does not have a power switch, disconnect the power to the modem or to the router.
3. Restart the computer.
4. After your computer has restarted, turn on the modem or the router, connect the cable from the computer to the modem or the router, and restart the computer.
5. Make sure that all network cables are securely connected.
6. Start Internet Explorer.
If you receive the same error message, go to the next method.
Method 3: Use the Delete Browsing History feature:-
If resetting the modem or the router did not resolve the problem, deleting your browsing history might help. Follow these steps to remove your temporary Internet files, history, and form data:
1. Start Internet Explorer.
2. Click the Safety button, and then click Delete Browsing History.
3. Select the check box next to each category of information you want to delete.
4. Select the Preserve Favorites website data check box if you do not want to delete the cookies and files associated with websites in your Favorites list.
5. Click Delete. (This could take awhile if you have a lot of files and history.)
6. Close Internet Explorer, start Internet Explorer again, and then try to access the Web page.
If you receive the same error message, go to the next method.
Method 4: Use the Internet Explorer (No Add-ons) mode :-
1. To do this, click Start, point to All Programs, point to Accessories, point to System Tools, and then click Internet Explorer (No Add-ons).
If this resolves the issue, follow these steps to isolate the browser add-on that is causing the issue:
Click Tools, and then click Internet Options.
Click the Programs tab, and then click Manage add-ons.
Click an add-on in the Name list, and then click Disable.
Repeat step 3 until you identify the add-on that is causing the issue.
If the methods above did not resolve your issue, you can try advanced troubleshooting methods. For advanced troubleshooting, see You receive an error message in Internet Explorer: "Internet Explorer cannot display the webpage". (http://support.microsoft.com/kb/956196)
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