Fix error message 0x0000000A during the installation of Windows XP

SYMPTOMS

You receive a Stop error message with the following format during or after the installation of Windows XP:

Stop: 0x0000000A (parameter1, parameter2, parameter3, parameter4)
IRQL_NOT_LESS_OR_EQUAL
*** Address x has base at x - filename


If you receive a "Stop: 0x0000000A" error message during the installation of Windows XP, there might be a problem with the hardware components installed on your computer. First, make sure that your hardware is compatible with Windows XP by following the link in the "Make sure that your hardware is compatible" section. If your hardware is compatible, then follow the procedures to troubleshoot your hardware components in the "If your hardware is compatible, look for other hardware issues" section.

Make sure that your hardware is compatible, If your hardware is compatible, look for other hardware issues

Method 1: Specify the Hardware Abstraction Layer (HAL)

Use this method first to try to resolve the Stop error message.

Step 1) During the installation startup, press F5 when the "Setup is inspecting your computer's hardware configuration" message is displayed.

Step 2) When you are prompted, make sure that you specify the correct computer type and Hardware Abstraction Layer (HAL). For example, if you have a single processor, specify the "Standard PC" HAL.
Step 3) Try to reinstall Windows XP.
* If this resolves the Stop error message and you successfully install Windows XP, you are finished.
* If this does not resolve the Stop error message, go to method 2.


Method 2: Turn off features in CMOS settings

Use this method when method 1 does not resolve the Stop error message.
Step 1) Turn off all the following features in the CMOS settings of your computer. For instructions, see the hardware documentation or contact the manufacturer.
* All caching, including L2, BIOS, internal/external, and writeback caching on disk controllers
* All shadowing
* Plug and Play
* Any BIOS-based virus protection feature


Step 2) Try to reinstall Windows XP.
* If this resolves the Stop error message, go to step c.
* If this does not resolve the Stop error message, go to method 3.

Step 3) Try to isolate which feature is causing the error. To do this, re-enable each of these features one at a time, and then restart your computer after you re-enable each feature.

Step 4) If you identify a problem feature, disable or remove it and contact the manufacturer to try to resolve the issue.


If this does not isolate a problem with a CMOS setting, but this does resolve the Stop error message and you can start your computer normally, it may be that a setting was preventing the installation. If this is the case, turn on the setting after you install Windows XP, you are finished.


Method 3: Check the computer RAM

Use this method when method 2 does not resolve the Stop error message. If you need help performing any of the following steps, see the hardware documentation.

Step 1) Remove any mismatched memory SIMMs (the RAM) so that all the SIMMs operate at the same speed. For example, 60 nanoseconds (ns) or 70 ns.

Step 2) Run a systems test on the memory, and remove any bad SIMMs.

Step 3) Test by using different SIMMs if any are available.

Step 4) Try to reinstall Windows XP.
* If this resolves the Stop error message and you successfully install Windows XP, you are finished.
* If this does not resolve the Stop error message, go to method 4.


Method 4: Remove any adapters and disconnect any hardware devices

Use this method when method 3 does not resolve the Stop error message.

Step 1) Remove all adapters and disconnect all hardware devices that are not required to start the computer or to install Windows. This includes the following adapters and devices:
* SCSI devices
* IDE devices
* Network adapter
* Internal modem
* Sound card
* Extra hard disks (you have to have at least one to complete the installation)
* CD drive or DVD drive (if you are installing from the local hard disk)

Step 2) Try to reinstall Windows XP.
* If this resolves the Stop error message, continue to step c.
* If this does not resolve the Stop error message, go to method 5.

Step 3) Try to isolate which adapter or hardware device is causing the error. After you reinstall Windows XP, reconnect each adapter or hardware device one at a time. Restart your computer after you reconnect each.

Step 4) If this isolates a problem with hardware, disconnect the adapter or device and contact the vendor to try to resolve the issue.

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